Frequently asked questions to help you buy a voucher, a gift box or an item - LES SOURCES DE VOUGEOT
Are gift boxes sent immediately after purchase?
Your digital gift box is sent instantly by email after your purchase, or within 3 to 6 days if you choose postal delivery, at our establishment LES SOURCES DE VOUGEOT.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website or order them for postal delivery within 3 to 6 days. Our gift boxes are also available in a digital version for immediate receipt by email, at LES SOURCES DE VOUGEOT.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift check sent directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at LES SOURCES DE VOUGEOT.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or pick it up in person when placing your order. The box is available in a digital version or in an elegant case, with postal delivery within 3 to 6 days for physical boxes. The lucky recipient can then book their dates with the team at Les Sources de Vougeot.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different people. Each box will be personalized according to your wishes and sent to the address of your choice. Take advantage of this opportunity to offer exceptional moments at Les Sources de Vougeot.
How do I create a group fund and invite people?
To create a group gift and invite friends and family to contribute to a gift box, select the dedicated option during your online purchase. You can then share the group gift via email or a personalized link. The gift boxes from LES SOURCES DE VOUGEOT are valid for one year and offer great flexibility to book at the chosen date.
How can I choose the amount for a gift card?
The amount of the gift check is predetermined by the gift boxes offered by LES SOURCES DE VOUGEOT. You can select the amount that fits your budget from the available options, ranging from 55 € for a meal at L'Auberge des Cîteaux to 2,330 € for a Buco'Chic getaway.
How can I log in to my account?
To access your account on our website, use the email address and password you created during your registration. If you have forgotten your password, use the reset option available on the login page of our establishment LES SOURCES DE VOUGEOT.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button at LES SOURCES DE VOUGEOT.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time during your order. All your gift boxes will be included in one basket, for simplified delivery at LES SOURCES DE VOUGEOT.
How do I remove a gift box from my cart?
To remove a box from your cart, simply click on the delete icon next to the item you wish to remove. You can also empty your entire cart using the dedicated option, at LES SOURCES DE VOUGEOT.
How do I purchase or give a gift box?
To offer a LES SOURCES DE VOUGEOT gift box, select your box from our range of experiences, add it to your cart, and personalize it with a message. You can choose to receive it instantly by email or have it sent by mail within 3 to 6 days, with a validity of one year for a reservation on the date of your choice, at our establishment LES SOURCES DE VOUGEOT.
Can we give a gift certificate and let the recipient choose the experience?
Yes, you can give a gift certificate at LES SOURCES DE VOUGEOT and let the recipient choose the experience that suits them among our various stay, spa, or restaurant options.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. The boxes are valid for one year and offer the flexibility to book at your chosen date at our establishment LES SOURCES DE VOUGEOT.
Is the gift box customer service reachable by email?
You can reach us by email for any questions regarding your gift box. We commit to responding within 48 business hours at our establishment LES SOURCES DE VOUGEOT.
Is the gift box customer service reachable by phone?
The customer service of LES SOURCES DE VOUGEOT is reachable by phone from Monday to Friday, 9 AM to 6 PM.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our website. Log in with the credentials provided at the time of purchase to access this information. Les Sources de Vougeot.
Is there an online chat available for questions about gift boxes?
An online chat is available on the LES SOURCES DE VOUGEOT website to answer your questions about gift boxes. The chat opening hours are indicated on the contact page of our establishment LES SOURCES DE VOUGEOT.
Is there a dedicated customer service for gift boxes?
You receive personalized support for any questions regarding your gift box. The team at LES SOURCES DE VOUGEOT is at your disposal to help you use your gift box and fully enjoy your experience.
Is there a dedicated FAQ for gift boxes?
Yes, this FAQ is specifically designed to answer your questions about the LES SOURCES DE VOUGEOT gift boxes. You will find useful information about their use, validity, and much more, to fully enjoy your experience at our establishment LES SOURCES DE VOUGEOT.
Is spa access included in my gift box?
Access to the spa is included in certain gift boxes from Les Sources de Vougeot, such as the 'Half Day at Les Sources' box or the 'Buco'Chic Getaway' box. Check the details of your box to confirm the included services.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box at LES SOURCES DE VOUGEOT has access to the same services as other customers, subject to the establishment's conditions. Fully enjoy our Caudalie spa, our inspired gastronomy, and our preserved setting in the heart of the Burgundy vineyards, at our establishment LES SOURCES DE VOUGEOT.
Is the detail of the services included in my gift box specified?
The services included in your gift box are specified on the box itself or in the accompanying booklet. You will find the details of the experiences offered, such as meals at L'Auberge des Cîteaux, treatments at Spa Caudalie, or gastronomic menus at Clos de la Tour, in our establishment LES SOURCES DE VOUGEOT.
Is parking included in my gift box?
Parking is not included in the LES SOURCES DE VOUGEOT gift boxes. Please check the establishment's conditions to confirm.
Is breakfast included in my gift box?
The gift boxes from LES SOURCES DE VOUGEOT do not systematically include breakfast. To check the included services, refer to the specific conditions of your gift box at our establishment LES SOURCES DE VOUGEOT.
Is special attention given to the recipient of a gift box?
Recipients of a LES SOURCES DE VOUGEOT gift box can enjoy a unique and personalized experience, with exceptional spa treatments at Spa Caudalie, gourmet meals, and a relaxing getaway between nature and refinement. The gift boxes are valid for one year and offer the flexibility to book at the desired date, at our establishment LES SOURCES DE VOUGEOT.
Is a welcome drink included in my gift box?
The gift boxes from LES SOURCES DE VOUGEOT include a welcome drink to greet you during your stay or visit. Fully enjoy this exceptional experience at our establishment LES SOURCES DE VOUGEOT.
Should we bring towels to the Spa?
The towels are provided by the establishment for the spa treatments at Spa Caudalie Les Sources de Vougeot. Therefore, you do not need to bring any during your visit.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your preferences. The gift boxes from LES SOURCES DE VOUGEOT offer great flexibility and allow you to choose from various experiences, such as stays, gourmet meals, or spa treatments. These boxes are valid for one year and can be booked on the date of your choice, for a unique experience in the heart of Burgundy, at our establishment LES SOURCES DE VOUGEOT.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes and send them directly to your clients, either in digital or paper format. The boxes are valid for one year and can be reserved for the date of your choice at our establishment LES SOURCES DE VOUGEOT.
Do you offer preferential rates for bulk purchases?
Preferential rates are available for large quantity purchases, with a customized quote based on the ordered volume at LES SOURCES DE VOUGEOT.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer personalized gift boxes for corporate committees, with preferential rates and options tailored to your needs. Our boxes allow you to discover the unique experiences of LES SOURCES DE VOUGEOT, such as stays, gourmet meals, or relaxing moments at the spa, for a soothing getaway between nature, charm, and refinement at LES SOURCES DE VOUGEOT.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your LES SOURCES DE VOUGEOT gift box, you can provide us with your order number and the new details. We will update your LES SOURCES DE VOUGEOT gift box.
How can I leave a review for my gift box?
You can share your experience and leave a review about your gift box by logging into your customer account on our website. Your feedback helps us improve our services and better welcome our future customers at LES SOURCES DE VOUGEOT.
How can I contact the store?
For any questions regarding our gift boxes, you can consult our website or reach us by phone during opening hours. Our gift boxes are valid for one year and offer flexible booking on the date of your choice at our establishment LES SOURCES DE VOUGEOT.
Is there a dress code for the gift box?
To fully enjoy your experience at LES SOURCES DE VOUGEOT, appropriate attire is recommended for our restaurants and spa. This way, you can appreciate the surroundings in an elegant and refined atmosphere, typical of our establishment LES SOURCES DE VOUGEOT.
From what age can I get a treatment?
The treatments offered at LES SOURCES DE VOUGEOT are available starting from the age of 16. Our team of therapists provides exceptional face and body treatments that combine effectiveness and well-being for visible results, at our establishment LES SOURCES DE VOUGEOT.
Is it absolutely necessary to make a reservation?
Reservation is essential to enjoy your gift box. The beneficiary can book their dates with the team at Les Sources de Vougeot.
How can one access the hotel from the airport?
To access the hotel LES SOURCES DE VOUGEOT from the airport, it is recommended to plan a car or taxi journey, as the region is well served by roads. The establishment is located in the heart of Burgundy, in Gilly-lès-Cîteaux, offering a peaceful and accessible setting.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility is ensured at our establishment LES SOURCES DE VOUGEOT, which does everything possible to offer an enjoyable stay for all its visitors.
Are pets allowed in the establishment?
LES SOURCES DE VOUGEOT allows pets, provided that the establishment's conditions are respected.
Where can I find the menus?
The menus are available on the detailed sheet of each gift box, including the 6-step menu from the gastronomic restaurant Le Clos de la Tour and the meal at L'Auberge des Cîteaux, both offered by our establishment LES SOURCES DE VOUGEOT.
What are the hours of operation?
The schedules for the various services at our establishment LES SOURCES DE VOUGEOT are available on our website. You will find the necessary information to plan your relaxation and gastronomy experience.
Is there parking available near the establishment?
LES SOURCES DE VOUGEOT offers a private parking lot to facilitate your stay. This parking is accessible to all guests of the establishment, whether you are staying, at the restaurant, or at the spa. Enjoy practical and secure access during your visit to LES SOURCES DE VOUGEOT.
What are the delivery methods for gift boxes/vouchers?
The LES SOURCES DE VOUGEOT gift boxes can be delivered instantly by email or by mail within 3 to 6 days, depending on your choice.
Is postal delivery offered?
Yes, we offer postal delivery of our gift boxes. You will receive your box within 3 to 6 days at the address of your choice, or instantly by email if you prefer the digital format. The gift boxes from Les Sources de Vougeot are valid for one year and offer total flexibility to book at the date of your choice.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for unique experiences within our establishment LES SOURCES DE VOUGEOT.
Is the gift box available in physical format?
Yes, our gift boxes are available in physical format for in-person delivery. You can also opt for an instant digital version or choose an elegant box to send by mail, with delivery in 3 to 6 days, at our establishment Les Sources de Vougeot.
Is the box presented in a neat packaging?
Our LES SOURCES DE VOUGEOT gift sets are presented in an elegant case, for a refined and careful gifting experience.
Is the gift box available in a digital format (e-gift box)?
Yes, our gift boxes are available in a digital version. You can choose to receive them immediately by email or opt for delivery within 3 to 6 days in their elegant case, with our LES SOURCES DE VOUGEOT gift boxes.
Can the gift box be sent directly to the recipient?
Yes, you can have the gift box delivered directly to the recipient when placing your order. The LES SOURCES DE VOUGEOT gift box will be shipped within 3 to 6 days to the address of your choice, in its elegant case, or sent instantly by email in digital format according to your preference.
Do you deliver gift boxes internationally?
We offer international delivery of our gift boxes. Shipping costs and delivery times vary depending on the destination, with postal delivery within 3 to 6 days for France. Our gift boxes are also available in digital format for immediate receipt, at our establishment LES SOURCES DE VOUGEOT.
What are the delivery times for gift boxes by mail?
LES SOURCES DE VOUGEOT gift boxes are shipped within 3 to 6 days by mail. You can also choose to send them immediately by email in digital format for instant delivery of your gift box.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The boxes are sent within 3 to 6 days after the scheduled date, in their elegant case, or instantly by email in digital format, according to your choice, at our establishment LES SOURCES DE VOUGEOT.
Is express delivery available?
Delivery of your gift box can be made within 3 to 6 days by mail. You can also choose to send it immediately by email, for instant receipt at LES SOURCES DE VOUGEOT.
How can I track my order?
You can track your order by logging into your account on our website. Your gift box is valid for one year and you can reserve it on the date of your choice at our establishment LES SOURCES DE VOUGEOT.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email, instantly, or by mail within 3 to 6 days. Our gift boxes are available in digital version or in an elegant case to offer, depending on your preference for LES SOURCES DE VOUGEOT.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by mail at LES SOURCES DE VOUGEOT is 3 to 6 days.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid for a new reservation at LES SOURCES DE VOUGEOT. You will thus be able to enjoy a relaxation and gastronomy experience according to your availability, in our establishment LES SOURCES DE VOUGEOT.
Can my gift box be extended if not used?
Your gift box is valid for one year from the date of purchase and can be used on the date of your choice. The gift boxes from LES SOURCES DE VOUGEOT offer total flexibility to book your relaxation, gastronomy, or stay experience at our establishment LES SOURCES DE VOUGEOT.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the conditions of our establishment LES SOURCES DE VOUGEOT.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the conditions specified at the time of purchase. The gift boxes from LES SOURCES DE VOUGEOT are valid for one year and offer the flexibility to book at your chosen date, in our establishment LES SOURCES DE VOUGEOT.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment LES SOURCES DE VOUGEOT.
Is there a cancellation period for gift box reservations?
The cancellation period for reservations made with a gift box depends on the conditions specified at the time of booking. These conditions are available during your online booking at our establishment LES SOURCES DE VOUGEOT.
Is it possible to reschedule without fees with a gift box?
Date postponement is possible without any fees according to the conditions of your LES SOURCES DE VOUGEOT gift box.
Can I convert my gift box into a gift card?
The gift boxes from Les Sources de Vougeot cannot be exchanged for gift certificates. They allow you to book an experience at our establishment, such as a meal at the restaurant or a spa treatment.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Yes, we offer special gift boxes for events like Valentine's Day, Christmas, or weddings. Check out our online selection to discover the available offers and give a unique experience at Les Sources de Vougeot.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
LES SOURCES DE VOUGEOT offers gift sets tailored for various occasions, such as birthdays or gatherings with friends, with gastronomic and relaxation experiences to customize according to your preferences, to celebrate every moment in life.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by LES SOURCES DE VOUGEOT are official and guaranteed without intermediaries. This way, you benefit from the best rate and an authentic experience, directly from our establishment.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes correspond to those offered on-site at Les Sources de Vougeot. You can offer a unique experience, such as lunch at L'Auberge des Cîteaux or a treatment at Spa Caudalie, with complete peace of mind. The boxes are valid for one year and offer the flexibility to book at the date of your choice at our establishment LES SOURCES DE VOUGEOT.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of services depends on the availability and conditions of the establishment. The recipient of the gift box can book their dates with the team at Les Sources de Vougeot.
Is it possible to pay for a gift box by bank transfer?
It is possible to pay for a gift box by bank transfer at LES SOURCES DE VOUGEOT.
Is online payment secure?
Online payment on our website is fully secured to ensure the protection of your banking data. This way, you can enjoy a worry-free transaction when purchasing your gift set from LES SOURCES DE VOUGEOT.
Is payment via group or shared payment possible?
Payment via group or shared funds is not currently available at LES SOURCES DE VOUGEOT. You can pay for the gift box by credit card, bank transfer, or PayPal according to the options offered during your order.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique and refined experience at Les Sources de Vougeot. Each box allows you to enjoy a half-day of relaxation, a gourmet meal, or a treatment at the Spa Caudalie, in our establishment LES SOURCES DE VOUGEOT.
Is it possible to pay in installments?
The option to pay in installments is not mentioned as being available for the LES SOURCES DE VOUGEOT gift boxes. You can check the payment terms when placing your order on the official website of LES SOURCES DE VOUGEOT.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering, for a smooth and secure shopping experience at LES SOURCES DE VOUGEOT.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for their purchases of gift boxes at LES SOURCES DE VOUGEOT.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data at LES SOURCES DE VOUGEOT.
When purchasing a gift box, do I keep the history of my orders?
Your order history is accessible in your customer account. You will find all the information regarding your purchases of gift boxes for LES SOURCES DE VOUGEOT.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay. The boxes are valid for one year, and you can make a reservation on the date of your choice at our establishment LES SOURCES DE VOUGEOT.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at LES SOURCES DE VOUGEOT. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
Yes, you can pay for your gift box with a Visa, Mastercard, or American Express credit card. The boxes are available in digital version or in an elegant case, and you can easily order them online for quick delivery at LES SOURCES DE VOUGEOT.
Can a promotional code be used?
You can use a promotional code when purchasing your gift set. Check its validity and usage in the terms and conditions of our establishment LES SOURCES DE VOUGEOT.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. You can easily order online and receive your box instantly by email, or choose an elegant box to give at LES SOURCES DE VOUGEOT.
Do you accept vacation checks?
Vacation vouchers are accepted for the purchase of our gift boxes according to the conditions of the establishment LES SOURCES DE VOUGEOT.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your online order. This message will be included with the box for a unique and thoughtful touch, at LES SOURCES DE VOUGEOT.
Can we add options to your gift box offers?
The gift boxes from LES SOURCES DE VOUGEOT can be personalized according to the available options. Each box offers a unique experience, whether it's for a stay, a meal, or a half-day of relaxation, with the possibility to choose from our various services. The boxes are valid for one year and allow you to book at your preferred date at our establishment LES SOURCES DE VOUGEOT.
Do you offer premium packaging for gift boxes sent by mail?
You can choose a premium packaging for your gift boxes sent by mail. Select the option during your online order for an even more elegant gift, with LES SOURCES DE VOUGEOT gift boxes.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion. LES SOURCES DE VOUGEOT gift boxes are available in digital version or in an elegant case, for a unique and refined experience.
How do I request a refund for a gift box purchased online?
To request a refund for your gift set purchased online, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase at our establishment LES SOURCES DE VOUGEOT.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be sent to you subject to availability. The gift box is valid for one year and can be reserved on the date of your choice at our establishment LES SOURCES DE VOUGEOT.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded at LES SOURCES DE VOUGEOT.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is entirely possible to exchange a gift box for another of equal or greater value, according to the conditions of the establishment LES SOURCES DE VOUGEOT. Our boxes are valid for one year and offer the flexibility to book on the date of your choice.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the purchase of a gift box at LES SOURCES DE VOUGEOT, as it is a service provision. The gift box is non-exchangeable and non-refundable, thus offering a unique experience to customize according to your wishes.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the terms and conditions of our establishment LES SOURCES DE VOUGEOT.
What should I do if the received box is damaged or contains an error?
If your LES SOURCES DE VOUGEOT gift box is damaged or contains an error, please send us a photo of the box. We will process your request promptly according to the conditions of LES SOURCES DE VOUGEOT.
Can I get a refund for a gift box if I change my mind after purchase?
The gift boxes from LES SOURCES DE VOUGEOT are non-refundable after purchase. However, you can offer the beneficiary the possibility to book on a date of their choice, with a validity of one year. The boxes are available in digital version or in their elegant case, for an exceptional experience at our establishment LES SOURCES DE VOUGEOT.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its one-year validity date, it unfortunately will no longer be usable. We advise you to check the establishment's conditions to know the possible extension options at LES SOURCES DE VOUGEOT.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, it remains valid for one year from the date of purchase, thus allowing the beneficiary to book at their convenience. The gift boxes from Les Sources de Vougeot offer total flexibility to fully enjoy the chosen experience.
How can I redeem the cashback?
To use your gift box, you can directly book your dates with the team at Les Sources de Vougeot. The box is valid for one year from the date of purchase and offers you the flexibility to choose the date that suits you best at our establishment LES SOURCES DE VOUGEOT.
What is the processing time for a refund after I make a request?
The refund deadlines for your gift box depend on the reservation conditions at LES SOURCES DE VOUGEOT. The boxes are valid for one year and you can book at your preferred date, subject to availability.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from Les Sources de Vougeot are neither exchangeable nor refundable. They are valid for one year from the date of purchase and can be used to book an experience based on the availability of the establishment LES SOURCES DE VOUGEOT.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for the gift boxes from LES SOURCES DE VOUGEOT. To check availability, verify the dates during your reservation with our establishment LES SOURCES DE VOUGEOT.
Is booking with a gift box subject to availability?
Booking with a gift box at LES SOURCES DE VOUGEOT is subject to the establishment's availability. To fully enjoy your experience, it is advisable to book your dates as early as possible, directly with the LES SOURCES DE VOUGEOT team.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on our website's login page. You will receive an email to create a new password at LES SOURCES DE VOUGEOT.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at Les Sources de Vougeot, you will need the number on it. This number is essential to validate your reservation at our establishment LES SOURCES DE VOUGEOT.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the establishment's availability. LES SOURCES DE VOUGEOT offer a variety of experiences, some of which can be booked on the weekend depending on available slots. To make the most of your stay, check the specific conditions when booking with LES SOURCES DE VOUGEOT.
Can I use my gift box on holidays?
The use of your gift box at LES SOURCES DE VOUGEOT may vary depending on the establishment's availability. Please check the specific conditions at the time of booking for holidays, at our establishment LES SOURCES DE VOUGEOT.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box from Les Sources de Vougeot depend on the establishment's availability. You can choose your dates based on these, within a year from the date of purchase of the box. The unique and soothing experience awaits you at our establishment LES SOURCES DE VOUGEOT.
Can I book online with my gift voucher?
Booking with a gift box at LES SOURCES DE VOUGEOT can be done directly with the establishment, which offers you the flexibility to choose your preferred date within a year.
Can I make a reservation by phone with my gift box?
Booking with a gift box is done directly with the establishment LES SOURCES DE VOUGEOT, which assists you in choosing your stay or service dates.
Can I make a reservation by email with my gift box?
Booking with a gift box is done directly with the establishment LES SOURCES DE VOUGEOT, which offers flexible booking on the date of your choice.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of the establishment LES SOURCES DE VOUGEOT. Our boxes are valid for one year and offer you the flexibility to book at the date of your choice.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher, but any additional charges or options are at your expense. The gift boxes from LES SOURCES DE VOUGEOT are valid for one year and you can book at your preferred date at our establishment LES SOURCES DE VOUGEOT.
Is my gift box personalized?
Your gift box is personalized with the name of the beneficiary indicated at the time of purchase. It is valid for one year and you can book your stay dates, meals, or treatments according to your availability at our establishment LES SOURCES DE VOUGEOT.
Can my gift box be used all at once?
Yes, your gift box for Les Sources de Vougeot can be used all at once. You can fully enjoy the chosen experience, whether it's a stay, a meal, or a half-day of relaxation, during your visit to our establishment LES SOURCES DE VOUGEOT.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for the experiences offered by the establishment LES SOURCES DE VOUGEOT. It allows you to choose among our stays, meals, or treatments according to your preferences and availability.
Is my gift box valid in only one establishment?
Your gift box is valid only for the experiences offered by the establishment LES SOURCES DE VOUGEOT. It allows you to enjoy our stays, meals, and treatments according to the options chosen.
Is an upgrade possible with an additional fee using my gift box?
The upgrade of your experience depends on the availability and specific conditions of your gift box. You can enjoy a half-day of relaxation, a facial or body treatment, or a gourmet meal according to your choice, at our establishment LES SOURCES DE VOUGEOT.
Can someone else use my gift box?
Your gift box is personalized and reserved for your exclusive use. You can fully enjoy the unique experience offered by Les Sources de Vougeot.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested when using your gift box according to the conditions of the establishment LES SOURCES DE VOUGEOT.
Is an ID required upon arrival when using a gift box?
When using your gift box at LES SOURCES DE VOUGEOT, you may be asked for a piece of ID upon arrival to finalize your stay or service. This formality is common to ensure the safety and tranquility of all our guests, in our establishment LES SOURCES DE VOUGEOT.
Do you accept pets?
The presence of pets depends on the establishment's conditions. We invite you to check directly with the hotel or restaurant LES SOURCES DE VOUGEOT.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account on our website and follow the instructions. You will be able to choose your stay or treatment dates according to the availability of our establishment LES SOURCES DE VOUGEOT.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can order as a guest and receive your box instantly by email or within 3 to 6 days by postal delivery, depending on your choice, at LES SOURCES DE VOUGEOT.
Is my gift card divisible? Can I use it multiple times?
Your gift check can be used in several installments, depending on availability and the reservation conditions of the chosen services at LES SOURCES DE VOUGEOT.
What are the check-in and check-out times?
The arrival and departure times at LES SOURCES DE VOUGEOT are specified when you book your gift box. You will be able to fully enjoy your stay at this 5-star hotel in the heart of Burgundy, LES SOURCES DE VOUGEOT.
What services are included in a gift certificate?
The services included in a LES SOURCES DE VOUGEOT gift voucher vary depending on the chosen box set. You can opt for a gastronomic experience, a half-day of relaxation at the spa, or a stay in our 5-star hotel, nestled in the heart of the Burgundy vineyards. The box sets are valid for one year and offer the flexibility to book on the date of your choice, at our establishment LES SOURCES DE VOUGEOT.
What is the difference between a gift box and a free amount voucher?
A gift box from Les Sources de Vougeot offers a choice among predefined experiences such as a meal, a treatment, or a half-day of relaxation, while a voucher with a free amount allows you to pay for a service up to the chosen amount, thus offering more flexibility.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are available on our website. You can consult them to learn about the details, such as the one-year validity and the flexibility to book on the date of your choice, at our establishment LES SOURCES DE VOUGEOT.
How do I use a gift box during booking?
To use your gift box at LES SOURCES DE VOUGEOT, the recipient can book their dates directly with the LES SOURCES DE VOUGEOT team by mentioning the unique code provided with the box. The boxes are valid for one year and offer total flexibility in choosing the booking date.
Can the gift box be transferred to a third party?
The LES SOURCES DE VOUGEOT gift box can certainly be given to a third party. Simply indicate this during the order or modify the beneficiary after purchase, directly on your account. You can customize your gift box as you wish and send it by email or by post, with delivery in 3 to 6 days, at our establishment LES SOURCES DE VOUGEOT.
Can the validity of a gift box be extended or renewed?
The validity of a LES SOURCES DE VOUGEOT gift box is one year, but it cannot be extended or renewed. Our gift boxes are designed to offer a unique and flexible experience, with the possibility to book at the chosen date within our establishment LES SOURCES DE VOUGEOT.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of LES SOURCES DE VOUGEOT establishment.
What is the validity period of a gift box?
The gift boxes from LES SOURCES DE VOUGEOT are valid for one year from the date of purchase, offering flexibility to book at your preferred date. This validity period allows you to fully enjoy the experiences offered, whether it's for a stay, a meal, or a half-day of relaxation at our establishment LES SOURCES DE VOUGEOT.
Are children allowed?
Children are welcome at LES SOURCES DE VOUGEOT, but it is advised to check the establishment's specific conditions before booking.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
The beneficiary can use their gift box for a meal, a treatment, or a stay at LES SOURCES DE VOUGEOT. If the amount of the gift box does not cover the entire chosen service, an additional payment will be required. However, if the beneficiary does not spend the entire value of the gift box, the remaining balance will be lost. The gift boxes are valid for one year from the date of purchase and can be booked at the date of their choice at our establishment LES SOURCES DE VOUGEOT.
Is the spa access private?
Access to the spa at LES SOURCES DE VOUGEOT is included in certain gift sets and allows you to enjoy the treatments provided by the team of therapists. Specific details are available in the description of each gift set.
What types of gift boxes do you offer?
We offer gift boxes for stays, gourmet meals, wellness treatments, and combined experiences, tailored to every taste. Our boxes include options such as half-day relaxation sessions, signature menus, and gourmet and relaxing getaways. These boxes are valid for one year and can be personalized according to your preferences, at LES SOURCES DE VOUGEOT.